December 2017

Families First News

Front page - Welcome

The new look Families First Portal is here!

Thank you to everyone for their continued support in the development of the Families First Portal - from the partners who sat on the steering groups to the parents/grandparents that attended the focus groups, your time and feedback has been invaluable and it is with great pleasure that we announce that the Portal is ready for action!

As part of this work, we have recently developed some resources as part of our Early Help Offer, to support families to access Families First services, and support staff in their work with Hertfordshire children and families.

We have designed a Families First Portal postcard which is aimed at parents and carers. It aims to raise awareness and encourage them to use the portal to access information, advice and guidance on a range of issues and local and national support services, many of which are free for families to access.

Not all families require a formal intervention and can access help themselves if you signpost them to the Families First Portal. The  Portal (which is mobile friendly and can be used on smartphones and tablets) helps families and professionals find:

  • Information, advice, guidance and support available from local services
  • Childcare options and much more
  • many of the services are free for families to access

We have also developed a designated area on the Families First Portal for practitioners/professionals only. This area includes information on Families First local delivery model, access to appropriate services, resources that practitioners can use in their day to day work with families – access to Early Help Module (EHM), access to Early Help Advice line, Families First Interactive Process Map, workforce development and practice advice and support to enhance your work with families. Practitioners require a generic login to access the designated practitioners’ area:

Username: EarlyHelp

Password: earlyhelp

There are also promotional Portal leaflets for practitioners/professionals only.


Early Help Advice Line for professionalsThis is for cases where partners/professionals are not clear on the appropriate actions to take after consulting the Continuum of Need - Threshold document, where it is clear that the identified need is not a safeguarding concern, i.e. the child or young person is not at immediate risk of significant harm.

Early Help Advice Line Tel: 01438 73511(Professional use only)

Monday to Thursday, 9am – 5pm Friday, 9am – 4.30 pm

Full details are available on the Families First Portal

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