Covid19 Edition 4

Families First News

Local area news

East Herts and Broxbourne Bulletin

Updated May 2020

We are collating the updates we receive for the services into district bulletins. If you would like to include your service update/news for this area please email and please put "Newsletter update" in the subject box, thank you.

For countywide updates, please also visit our Partner Updates page.

YC Hertfordshire support for young people in Broxbourne, East Herts & Welwyn Hatfield


With face-to-face support work currently suspended following the government’s instruction to remain at home in order to tackle the COVID-19 outbreak, YC Hertfordshire youth workers and personal advisers have responded by maintaining contact with vulnerable young people referred to the service and those who were attending projects and were on caseloads. The teams are working with schools and partners to ensure young people, especially vulnerable young people who are at increased risk due to restrictions at this unprecedented time, still have access to support.

In Broxbourne, East Herts and Welwyn Hatfield our teams of youth workers and personal advisers have continued to offer phone and online support, recording over 2000 communications with young people in the past month to provide advice and guidance on a range of topics, including emotional wellbeing and managing anxiety, bullying, sexual health, managing finances and budgeting, independent living, exploring career options, applying for college and apprenticeships, and helping GCSE and A ‘Level students navigate through these uncertain times.

Online youth projects

As well as individual 1-1 support, we are now delivering a range of online group projects via virtual sessions on Microsoft Teams for young people in Broxbourne, East Herts and Welwyn Hatfield. Project details and times are published online here:

Broxbourne Online Projects

East Herts Online Projects

Welwyn Hatfield Online Projects

Further online projects will be offered in response to the referrals we are receiving.

How to refer young people

If you would like to refer a young person to receive our support please complete the online referral form, and if you would wish to discuss a referral or any of our services for young people in Broxbourne, East Herts or Welwyn Hatfield please call 01992 588220.

Useful Information to distribute to young people

Attached is a pdf we have produced for young people, one for each district/borough, which includes:

  • Details of online projects they can join in their local area
  • Tips for looking after emotional wellbeing and physical health
  • Tips for keeping safe online
  • How they can start planning for their futures and access YC Hertfordshire services to support them with this

I have also included a pdf of careers resources that will be particularly relevant for young people aged 14-18.

I would be grateful if partners could distribute these to your young people, colleagues and also parents who might find it useful.

YC Hertfordshire Text Service for Young People in Broxbourne, East Herts & Welwyn Hatfield

Young people aged 13-19 can text ‘SUPPORT’ with their name and age to 07860 065173 to speak with a trained youth worker about any worries or concerns they have, or text ‘CAREERS’ to talk with a personal adviser and work through their future plans. Young people will receive a response from one of our team.

Please do raise awareness of this new service with your young people and other colleagues.

Download the East Herts leaflet here

Download the East Herts information leaflet here which contains updates on:-

  • Summary of YC Hertfordshire online projects in East Herts
  • Tips for looking after emotional wellbeing and physical health
  • Tips for keeping safe online
  • How young people can start planning for their futures and access YC Hertfordshire services to support them with this

Download the Broxbourne leaflet here

Download the Broxbourne  information leaflet here which contains updates on:-

  • Summary of YC Hertfordshire online projects in East Herts
  • Tips for looking after emotional wellbeing and physical health
  • Tips for keeping safe online
  • How young people can start planning for their futures and access YC Hertfordshire services to support them with this


Please view a letter from Partnership Manager for Waltham Cross, Hatfield and Hertford Jobcentres which has some useful links


In addition you may be interested in Registering to receive the DWP Newsletter - Touchbase which is sent out each week to keep you up to date on changes. .

CHEXS are still here to support you in these uncertain times.

  • Family Support 1:1 sessions
    • 26 families contacted last week with support and advice
    • 22 Foodbank parcels distributed in the last 3 weeks
  • Self Esteem team continue to mentor and support the children and young people we work with.
    • 140 children contacted with support and advice last week
    • 6 video calls last week continuing our amazing mentoring sessions.
  • Links to home learning resources given,

The CHEXS team are available to speak to for help, support and advice.

CHEXS main email -

Main Phone number - 07970 498966

Family Support Lead -

Self Esteem Team Lead -

Download the CHEXs newsletter here

Family Centres : Update from Family Support Service

During these times of uncertainty, we hope that you and your teams are keeping well.

As with many services across Hertfordshire, we too have reviewed our usual ways of working to ensure the health and safety of our teams and the families we support. 

We are however continuing to offer our services to families, with some small tweaks to how the 1:1 and group support is delivered – therefore, our referral pathway remains unaffected at this time.

Some of the changes that we have made include:

  • We are now providing the support, advice and guidance through telephone and video-calling where possible.
  • A new response approach has been developed for parents who are experiencing the most challenging situations at this time.
  • We are providing digital material on our Facebook and Instagram pages for ALL families to access at a time that suits them, such as home learning ideas and activities, Story Times and Rhyme Time sessions.  Families will just need to follow our pages.
  • Some families are receiving Parenting Group support through Zoom sessions, with more planned for the future.
  • Key information such as ‘Preparing for Baby’ antenatal support and Introduction to Solids advice and guidance is still available for families to access – they can book as usual through Eventbrite and will then be provided with details to our new platform where they can access the online video links. 
  • Families who were booked on to attend face to face sessions are being contacted directly to ensure that they receive the new online information
  • Future plans include developing digital material that supports all of our emerging needs offer, such as Early Talk and Oral Health.

If you know of a family who would benefit from some support, please contact the relevant Team Leader or Manager, prior to completing the referral form to discuss the family’s needs and the support available - Phone: 0300 123 7572. Alternatively you can refer the family directly:

Citizens Advice - We’re still here to help!

If you need advice during the coronavirus outbreak, we’re still here to help. Whilst we’ve had to temporarily close our face to face service you can still contact us in a number of ways:

For advice by email go to


For phone advice please call 03444 111444 10am-4pm Monday to Friday (you may have to wait in a queue but we will get to you as soon as we can). Or you might find it easier to call 01920 459944 and leave a message so one of our advisers can get back to you.(Calls at local rate)

You can also access information online at

  1. We will do our very best to answer all calls and emails as quickly as we can but please bear with us as we manage high demand.

Facebook – @EastHertsCitizensAdvice


B3Living are keenly aware that many of our families have faced some very tough challenges during the Coronavirus outbreak, with social isolation and financial impacts, access to food and medication, affordable food now the shelves are stocked, the impact on family life during lockdown, home schooling, worries around employment, especially with a large number going onto Universal Credit and being furloughed and the impact on positive mental health as a result.

We contacted our most vulnerable residents by phone at the outset of the pandemic, ensuring they all had access to support where needed, whether from Hertshelp, whether by way of food parcels, energy top-ups or medication deliveries, making referrals to the Foodbank and other agencies across the Borough.  B3Living have provided support and grants where essential household items were needed and have provided a number of cookers and fridges to households in need.

Our staff continue to make daily calls to our elderly shielded residents, and support our residents within our sheltered Independent Living schemes to minimise social isolation, with our housekeepers and caretakers ensuring the cleaning of communal areas is kept to the highest standard.

B3Living have maintained all of our services wherever possible (with the exception of non-essential repairs)  including neighbourhood and housing support, ensuring that our residents can pick the phone up and speak to a member of staff immediately, and can access relevant, up to date information and help to resolve issues or concerns, especially for those who were waiting for their Universal Credit claims to be processed. We have referred a number to financial support services, including the Citizens Advice Bureau with whom we have set up a telephone advice service and Turn 2 Us.

We recognise that many of our residents will face uncertain times in the coming months, and we are working on a plan of support to identify help available from within our organisation, from our partner organisations and from within the community, particularly around positive mental health, financial and employment support, and digital inclusion.

We also recognise the great work undertaken by the many organisations across the Borough during this time and the many volunteers who have stepped up to help, with a real sense of community spirit

Mind in Mid Herts

We continue to take referrals and people can telephone 03303 208100 or self refer online

We have developed a program for social support on line. To access this service please go to our website or call 03303 208100

We have received funding that allows us to offer all our courses and workshops free of charge, people can register here for:

  • Feeling well, to reduce feelings of depression and sadness
  • Building Courage, to manage anxiety
  • Learning to relax, coping with stress
  • Staying well at work
  • Sleep workshop

We also have free, live mindfulness sessions each day for our frontline workers and you can register if you are a carer, work in health, including pharmacies, social care, funeral directors and associated workforces that are supporting people in any way including as volunteers. Also included in this offer is the blue light services, please click on this link for more information -

Please submit your update to


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