January 2019

Families First News

Difference we're making

You are a star!

Lauren Penrose

Congratulations to Lauren Penrose, this month’s “You are a star”

Lauren was nominated by all the staff in the Intensive Family Support Team for Stevenage and North Herts. 

They said:

“We would like to nominate Lauren  due to her ongoing passion and commitment to the team and service. 

Lauren is extremely devoted to being the best Manager she can be, not only to the staff and the families the team supports but to her own personal development expectations.

Lauren challenges staff to develop critical thinking skills and encourage autonomy within the role. For example, she will question staff’s choices of actions not to critique, but in order to reassure them of their decisions, thus fostering greater confidence within the team member. Lauren is also open to being challenged herself and although management structure exists within the team, team members have expressed their ability to openly, honestly and objectively discuss situations with her.

Lauren goes above and beyond that expected of a team manager. Through her approach she provides a positive role model and inspires team members to improve and enhance their own skills.

Lauren manages a team of 16 staff who support over 100 families with multiple and complex needs in the local community through enablement and empowerment. The role is extremely challenging as the team support all members of a family to prevent escalation into social care. Staff state that she not only knows and responds to the needs of the families, but also knows every member of the team really well in order to support their individual development and ensure their well-being is paramount.

Lauren will support all staff in their continual professional development and encourages anyone to attend training if relevant to their role. This then enables them to implement evidence based best practice on a day to day basis. Lauren leads by example by being a motivated person herself which in turn empowers staff to feel motivated to do the best job they can.

Lauren shares updates with the team to ensure they are aware how the team’s budget can be used and where savings can be made. She has supported the team to develop a variety of in-house courses to enable funding to be used on specific resources to enhance family’s opportunities.

A member of the team has described Lauren as fair, honest, approachable, realistic, supportive and understanding. These qualities describe a team manager with integrity. Lauren is an asset to HCC.”

 Is there a person in your team or a colleague you have worked with who should be recognised for going the extra mile? Nominate them for a ‘You are a star’ award by emailing csnews@hertfordshire.gov.uk



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