March 2020

Families First News

Local area news

Help with energy costs and caring responsibilities from Citizens Advice St Albans

Citizens Advice St Albans District provides advice and support to residents of St Albans and the wider district including Harpenden, Redbourn, Wheathampstead and London Colney. We want to help people who are being significantly disadvantaged by the cost of their energy. You can refer anyone who you think could do with our energy advice. We are keen to help vulnerable consumers who may fit some of the following criteria:

  • Low income
  • Pensionable age
  • Disability
  • Long-term health condition
  • Family with child dependants
  • Unemployed

Our specialist advisers help people get the best deal on their energy, deal with fuel debt, identify eligibility for thermal efficiency measures in the home and other benefits, and to access priority services for vulnerable consumers. You can refer people for one to one advice at our office in St Albans, or we are available to give talks and advice to groups. Topics covered are switching supplier, tariff or payment method, getting financial support and how to be more energy efficient in the home. We can also refer on to other advice areas such as debt and benefits.

For more information, or to refer a service user, please contact or phone 01727 811118 and leave your contact details for a call back.

In parallel with our Energy projects, we are reaching out to carers of older people. This may be relevant in some of the families that you support. We provide one to one advice on matters such as applying for benefits (attendance allowance, carer’s allowance, blue badges and bus passes), powers of attorney, care home fees, equipment and home care, and household bills and maximising income.

To find out more, please contact or phone 01727 811118 and leave your contact details for a call back.

For general information about Citizens Advice St Albans and our opening times, see our website . You can also find useful information for supporting service users on the Citizens Advice website at


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