Families First News

Front page - Welcome

Welcome

Dear Partners,

Welcome to the September edition of Families First News for Hertfordshire's early help professionals.  We hope you all managed to take a break over the summer period and had some time to enjoy the great weather. We have an exciting edition this month, with lots of good initiatives and programmes taking place across the county.  

Families First Awards - It's time to get nominating! 

We are very excited to announce that the nominations for our 2025 Families First Awards are now open!

These Awards take place every 2 years and they are a time to celebrate all the good work that takes place across Hertfordshire's early help services. This year's awards ceremony will be taking place at the South Hill Centre in Hemel Hempstead on Wednesday 12th November - read about the categories and find out how to make a nomination.

Working Together in Early Help events

We are once again running our Autumn Working Together in Early Help learning events across the county, which will have a focus on children and young people’s health and wellbeing. Find out more and book your place.

We hope you enjoy this edition of Families First News and please encourage your teams to sign up to receive their own copy!  Also, don't forget to take a look through our Learning and Development articles to see what is available for you and your teams.  Don't forget to check the local news pages and vacancies page, and feel free to forward any information on to colleagues.

As always, please do let us have your comments and suggestions for what you would like included in future editions by emailing familiesfirst.support@hertfordshire.gov.uk.

Kind regards 

The Development Team

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The latest news

Families First Awards - Nominations Open!!!

We are delighted to announce that the nominations for our Families First Awards 2025 are now open!!!!!

These awards are a fantastic opportunity to showcase team and individual successes in Early Help that have made a significant impact to the lives of children, young people and families in Hertfordshire through their outstanding work and achievement of positive outcomes.

This year’s Awards will be held at the South Hill Centre in Hemel Hempstead on Wednesday 12 November at 2pm and all shortlisted candidates will be invited along for an afternoon of celebration and cake!

There are 6 individual and 5 team categories (view list here) and we will be looking for teams and individuals that have excelled and gone above and beyond their job role. We will be looking for statement of no more than 500 words and you may want to consider the following:

  • Personal qualities displayed
  • A passion for outcome focused solutions for children, young people and families
  • An enthusiasm for finding new ways to listen, capture and respond to the wishes and feelings of children and young people
  • This year the judges will also be looking at how our Families First Pledges have been shown in the nominations.

There is also an optional button to add one piece of supporting evidence (e.g. quote, testimonial etc).

Closing date for nominations is Wednesday 15th October 2025, 5pm

MAKE YOUR NOMINATION HERE

Or by scanning the QR code below:

Working Together in Early Help Events - book now!

Join us this Autumn for our Working Together in Early Help learning event, which will focus on children and young people’s health and wellbeing. We will have presentations from The Ollie Foundation, First Steps Ed, BeeZee Families and the HCC’s Emotional and Mental Wellbeing in Education (EMWIE) Team and is a great networking opportunity.

This event welcomes internal staff and professionals from partner agencies involved in supporting children, young people, parents, and families

Event locations, dates and times

  • Monday 3rd November, 2pm-4:30pm, Three Rivers District Council, Three Rivers House, Northway, Rickmansworth WD3 1RL Book here
  • Tuesday 18th November, 10am-12:30, VENUE: Broxbourne Borough Council, Bishops’ College, Churchgate, Cheshunt, EN8 9XQ Book here
  • Tuesday 25th November, 10am-12:30, Bowes Lyons Young People's Centre, Stevenage, SG1 1XY Book here
  • Thursday 27th November, 10am-12:30, The DSPL Hub, Fleetville School St Albans, AL1 4LW Book here

Launch of Herts Violence Against Women and Girls (VAWG) Survey

Hertfordshire County Council and Police are undertaking a survey to understand people's views and experiences of Violence Against Women and Girls (VAWG) in Hertfordshire. The results from this survey will be used to inform and shape Hertfordshire's new Violence Against Women and Girls Strategy and help us understand what more can be done to prevent these forms of abuse by listening to lived experiences.

Everyone that lives in, works in or visits Hertfordshire are invited to take part in this survey. Although the survey uses the term ‘Violence Against Women and Girls’ throughout, responses are welcome from everyone regardless of their gender identity, age, sexuality, ethnicity or background.

The survey can be accessed here, or by scanning the QR code below.

The survey is now open and will close on Friday 19th September. Please note that translation options will be available starting next week for the following languages: Gujarati, Polish, Punjabi, Romanian, Ukrainian, and Urdu.

If you have any questions about the survey or would like to request a print version of the survey, please email CCSU@hertfordshire.gov.uk.

 

Hertfordshire’s Turnaround Programme - Extension

Turnaround is an early intervention programme led by the Ministry of Justice (MoJ). The programme works with children aged 10-17 years old on the cusp of entering the youth justice system to address areas of need and ultimately reduce the likelihood of further offending.

The programme had been due to end 31 March 2025 as an extension of MoJ funding was unconfirmed however, we are pleased to be able to share that we have been allocated some ongoing, albeit reduced, funding to deliver Turnaround until 31 March 2026.

We have two Turnaround Intervention Workers (TIW) in place covering the county along with an operational manager.

Robert Samuel (Youth Justice)

YJ Service Manager with operational oversight of Turnaround

Angela Collins (North)

North Herts, Stevenage, Welwyn & Hatfield, East Herts and Broxbourne

Juliet Martin (West)

St Albans, Dacorum, Three Rivers, Watford and Hertsmere

 

The programme has been developed with the Supporting Families model of early intervention in mind and therefore takes a whole family approach with the following principles:

 Eligibility

The programme has a specific eligibility criterion which can be found in Appendix A, below.

Referrals should only be made using the Turnaround Referral Web Form and will not be accepted if received via direct email.

Turnaround is a voluntary programme and will require consent. This will be sought by the Turnaround Intervention Worker at point of initial contact however referrers should make referrals with the knowledge of the child and their parent/carer.

If you have any queries, aren’t sure if a child is eligible or would like to arrange for one of our TIWs to have an informal chat with a child and their family, please contact a member of the team via Turnaround@hertfordshire.gov.uk

How does it work?

TIWs undertake a needs assessment (Prevention and Diversion Assessment) to holistically assess the needs and environment of the child and their wider family, from which a plan is co-produced, with the focus on preventing future contact with the youth justice system by meeting unmet needs.

Interventions will:

  • promote children’s individual strengths and capacities to develop their pro-social identity for positive outcomes and change.
  • encourage children’s active participation and engagement through meaningful collaboration with children and families.
  • minimise criminogenic stigma from contact with the criminal justice system or underlining any pro-offending identity.
  • add value to what is already being delivered locally; and
  • ensure resources, including suitable trained practitioners, are available

The TIW leads and coordinates delivery of support and interventions with other agencies, ensuring the family plan is met. Support includes Team Around the Family (TAF) type meetings which are meetings between a child, their family and professionals who are also supporting them. The purpose is to share information and to create a solution focussed plan that supports the needs of the child and their family. 

It is expected that the average length of support will be around 3 months although this will be managed on an individual basis depending on the needs.

Due to limited staffing resource, we may have to operate a waiting list but wherever possible we will seek to support as many children as we can over the next financial year.

Resources

Visit our dedicated webpage Turnaround Programme | Hertfordshire County Council.

We have prepared some Turnaround resources which are available in digital formats:

  • Turnaround Poster for Professionals – this is an internal facing poster which briefly outlines the eligibility criteria and contains a QR code which links directly to the referral form.
  • Turnaround Information Leaflet – this is designed to be shared with children and their families at the point of referral. It contains an overview of the programme including the sort of support they may receive. The digital nature means it can be sent via email, text, WhatsApp etc.

 

Appendix A – Turnaround Eligibility Criteria

Turnaround is open to young people aged 10 – 17 years old.

One of the following must have been met for a child or young person, in the last three months, for them to meet eligibility for Turnaround.

  • Subject to No Further Action (NFA) decision
  • Interviewed under caution following arrest or subject to a criminal investigation attending a voluntary interview
  • Subject to a Community Resolution
  • Received a first-time youth caution (not a conditional caution)
  • Released Under Investigation (RUI) or subject to Pre-Charge Bail (PCB)
  • Discharged by a court
  • Acquitted at court
  • Fined by court
  • Those who have come to notice of agencies with enforcement powers for repeated involvement in anti-social behaviour
  • Those involved in anti-social behaviour who have received:
    • Community Protection Warning/Notice (CPW/N)
    • Acceptable Behaviour Contract (ABC)
    • Civil Order for ASB

Who is not eligible for Turnaround?

The following children are not eligible for Turnaround:

  • Care Leavers
  • Those who have a current or have had a previous Youth Justice or Turnaround intervention (regardless of the length of time since the child was open)

We are listening - SEND Summit

The SEND Summit livestream will be taking place on Monday 15 September. The event will be attended by councillors, representatives from health education and social care, and parent carer representatives. Parent carers will make up about one third of the attendees, and our Experts by Experience (young people with SEND) will represent children and young people.

The Summit will use all of the listening, and improvement work that has come before, to decide on the key areas and approach to SEND, which will be laid out in the new SEND Strategy 2026 - 31.

Can I attend the Summit?

The SEND Summit will be live streamed from 10am - 12.15pm with a BSL interpreter. You are able to join this livestream through MS Teams. This will allow you to hear from:

  • Hero Slinn, Director of Inclusion and Skills
  • Executive Member for Education Councillor Mark Watkin
  • Angie Ridgwell, Chief Executive of Hertfordshire County Council
  • Dame Christine Lenehan, independent Chair and Department for Education

Joining details

The livestream will take place from 10am - 12.15pm and you can join at any time.

To access: save this link: Join the meeting now

Or dial in to MS Teams using these details:

Meeting ID: 367 431 247 851 8
Passcode: jX3Zv9dk

We are listening - SEND Summit

Dads, Let’s Talk – Join the Working Dad’s Summit

Parenting Out Loud are hosting a webinar for working dads - please share the below details with dads - open to all!

Whether you are juggling nappies and meetings or simply want to be more present at home, the Working Dad’s Summit is for you.

📅 Tuesday 23rd September | 1pm to 5pm

💻Free Online Event

Hosted by Parenting Out Loud and backed by Universal Music Group UK, this event explores what it really means to be a working dad today. Expect powerful stories, practical advice, and a keynote from a leading MP. There will also be a live recording of the To Be A Boy podcast.

Let’s break the silence around fatherhood and workplace culture. It is time to show up, speak out, and support each other.

👉 Register here

This event is proudly supported by the Together4Men network, which encourages open conversations and connection among colleagues on topics that matter, including fatherhood, wellbeing and identity.

The Hertfordshire Directory - consultation with people with a learning disability

Are you aware of the Hertfordshire Directory, Hertfordshire County Council's Directory of Services, which promotes all sorts of groups and services across the county, including many for people with a learning disability.

We're trying to improve the Directory and make it more useful for people with a learning disability and their family and carers. If we can make the Directory better for them, it will be better for everyone else too!

We also know people with a learning disability can experience isolation and we'd like to help them find safe and supported activities and groups near where they live. 

We've created a short survey (see below) and we would really appreciate your views. It can be completed by someone with a learning disability or a family member or support worker.

Hertfordshire Directory consultation for people with a learning disability | Hertfordshire County Council

Thanks very much for your help.

Hertfordshire Community Sport Audit 2025

Hertfordshire Sports Partnership (HSP) and Hertfordshire Police Community Sport  want to hear from organisations / clubs working in any sector across the Hertfordshire Policing area, which regularly deliver sport and/or physical activity for children and young people aged 10-25 years old. They’re looking for responses from all providers across the three tiers of delivery – primary, secondary and tertiary – who are delivering regular weekly provision that will be delivered to Children and Young People (CYP) from 1st September 2025 onwards.

*** The survey is now live - Hertfordshire Community Sport Audit 2025 ***

Who should take part in this survey?  

Organisations working in any sector across Hertfordshire, regularly delivering sport and/or physical activity in a community setting, on behalf of, or for the benefit of children and young people aged 10-25 years old, who are more likely to be deemed vulnerable to exploitation and at an increased risk of becoming involved in crime. This is often a result of a wide range of individual, relationship, community, or society level factors. These risk factors are varied in nature and can affect children and young people at primary (universal, open access), secondary (early intervention, targeted work for those at risk), and tertiary (CYP currently offending or at risk of reoffending) levels of practice.  NOTE: Please do not include any Department of Education funded programmes i.e. HAF provision.

Why is this needed?

Every response to the survey will help map current provision for young people across Hertfordshire. This intelligence will then be used to look at how more community-led sport initiatives can be used to prevent and tackle crime and anti-social behaviour.

More details can be found on the survey link.

Thanks in advance for your ongoing support with the Hertfordshire Crime Reduction through Sport work area, it is much appreciated.

News from Services for Young People, September 2025

Celebrating the transformation of the Waltham Cross Young People’s Centre

Thanks to a grant from the DCMS Youth Investment Fund, the Services for Young People (SfYP) Waltham Cross Young People’s Centre has now been transformed into a vibrant, welcoming space for young people in the community. To celebrate the completion of the refurbishment, an event was held for partner agencies to come together and view the completed centre. Some of the young people who played a crucial role in the transformation also attended, and talked about their involvement and the difference the improvements and new facilities has made to them and other young people in the area.

Supportive employer “truly made a difference” to care leaver achieving his qualification

SfYP provides a range of support for care leavers and separated migrant young people up to the age of 25, helping them make a successful transition into adulthood. Alamin, who is 21 and studying for his Level 3 Advanced Technical Diploma in Plumbing, was recently referred to SfYP by the HCC Care Leaver Service. He was allocated a dedicated SfYP Employment and Training Adviser who helped him secure an extended work experience placement which was a requirement of his qualification. Alamin made a great success of his work experience opportunity and got some fantastic feedback.

An inspirational day learning about exciting careers in television and film production gets young people thinking about their future

As part of the SfYP Dacorum and St Albans Team 2025 summer Holiday Activity Programme, young people had the opportunity to visit Sky Up Academy Studios in Elstree. They got to take part in an inspiring, hands-on experience that immersed them in the exciting world of film and television. Working with a team of experts, they took on real media roles and created their own short film using the latest digital technology. They learnt about a wide range of careers in the industry and developed many new skills.

SfYP forms new partnership with training provider First Rung

The provision of accessible, local training by an experienced training provider working in collaboration with supportive and professionally qualified SfYP practitioners will maximise young people’s chances of making a successful transition into further education or employment. The training programme will be tailored to the young people’s individual learning needs and progression goals, and will help them overcome any barriers to success.

ICON Week 2025

ICON is a powerful, evidence-based programme supporting anyone who cares for babies to cope with crying and prevent abusive head trauma.

ICON Week runs 22–26 September, and in our third year since rollout began in Hertfordshire, we’re spotlighting emotional regulation: recognising overwhelm and calming yourself before responding to a crying baby.

🧠 Join one of four expert-led sessions throughout the week each hosted by our brilliant system partners.
📅 Full details can be found on this flyer and sign-up is done via this link:  https://hscb.event-booking.org.uk
📧 Booking questions? Email: HSCPcourses@hertfordshire.gov.uk

 

New Resource to support Diversity, Inclusion & Wellbeing - Cultural Card

The HCC Diversity, Inclusion and Wellbeing team are delighted to share the updated ‘Understanding Religion and Belief in Hertfordshire’ Cultural Card, which is now ready for wider circulation. We have attached it to this email.

This resource has been developed with input from our Faith and Interfaith community contacts, staff network groups and the Diversity and Inclusion Managers, and shaped by feedback from across the organisation. It now includes 11 religious and belief systems, offering a concise and accessible overview to support inclusive practice, particularly for front-line colleagues.

The card is a useful reminder about the need to apply Social Graces in our work, with families and with partners who are supporting families: When working with the family around their identity and family culture ask “what about “Social GRACES?”  An idea developed by John Burnham and Alison Roper- a reminder of the areas to explore:

G- Gender, Geography

R- Race, religion

A- Age, Appearance, Accent, Ability

C- Class, Culture

E- Ethnicity, Education, Employment

S- Sexuality, Spirituality, Sexual orientation

Check out Hertfordshire's Autumn 25 Parenting and Relationship Courses

You can view the Autumn 2025 Parenting and Relationship Support Offer Newsletter which will provide you with information and details on Parenting Courses and Relationship Support offer. Please can you ensure you cascade to your teams. If you have any questions please email CSStrategic.Partnerships@hertfordshire.gov.uk .

We have listed a few of the current courses below, but please visit the Hertfordshire Directory for the full listing.

WithYOUth Wellbeing Groups - Spaces Available Now!

We’re excited to share that our wellbeing groups are now open for referrals again!

These groups are designed to support young people in building resilience, managing emotions, and finding positive ways to express themselves.

Through fun activities and guided discussions, young people will connect with others in a safe, supportive space.

Our current groups:

🦸 Anger Avengers (ages 7–12)
A group designed to help children understand and manage big feelings like anger in creative and positive ways.

🌿 The Calm Club (ages 15+)
A supportive space for young people to explore strategies for reducing stress, managing emotions, and finding calm.

🎨 Creative Minds (ages 11–16)
A group using art, creativity, and self-expression to explore emotions and boost wellbeing.

These groups are free to access and run by our experienced wellbeing team.

👉 To find out more or to make a referral, please visit: www.withyouth.org

 

Learning & development

Families First Dates for Your Diary!

There are many ways to stay updated with Families First News, including events, webinars, induction days, and partnership meetings. Discover what’s coming up here

Monthly Families First Keeping in Touch Sessions

These sessions are a short informal update on service news, training offers and parenting courses delivered by one of our service managers. Please email familiesfirst.support@hertfordshire.gov..uk if you would like an invitation to join.

  • Thursday 4th September, 9am-9.30
  • Thursday 2nd October, 9am-9.30

Join a Families First Induction day - ideal for new starters

We host Families First online Induction days 4 times per year, where various early help services give a 20 minute whistle-stop tour of their service and are attended by new internal CS staff and external partners. The next dates are:-

  • Wednesday 15 October 2025 via Teams

Please emailfamiliesfirst.support@hertfordshire.gov.uk if you have any questions on the above or would like an invite sent to you.

    Families First quarterly district partnership meetings

    In addition, many of you are regular attendees at our partnership meetings, which are a great way of keeping up to date with new services, updates and make connections. You can find out more about the groups here and email familiesfirst.support@hertfordshire.gov.uk if you would like to join.

    Working Together in Early Help Events

    Next round of events will take place in November 2025 - click here for more info

    HSCP Learning & Development Programme

    1

    HSCP provide a wide variety of learning programmes and workshops across Hertfordshire to develop skills for safeguarding children, young people and adults. We use this page to give you some quick links through to the HSCP learning programmes:-

    Youth Mental Health First Aid Awareness Course

    Herts Sports & Physical Activity Partnership are running a FREE online Youth Mental Health First Aid Awareness as part of the Active Local Workforce Programme on Tuesday 23rd September.

    Please see visit this link which takes you to the course information on their website: 

    Course Details: 

    • Date: Tuesday 23rd September 
    • Time: 6pm – 9pm
    • Location: Online
    • Price: Free
    • The minimum age to participate is 16 years old

    Leaflet attached and for further information, please contact Claire Stratford – c.stratford@herts.ac.uk 

     

    View Courses from Step2Skills

    Step2Skills Autumn Courses now LIVE, Spring into a career in childcare with a Step2Skills Early Years Skills Bootcamp and Support into long-term, sustainable work with Step2Skills.

    If you could please share details of what might be of interest to your networks, that would be much appreciated by the team at Step2Skills.

    ________________________________________________________________________________________________

     Exciting News! Step2Skills’ Autumn Courses Are Now Live!

    Step2Skills are thrilled to announce that their courses and workshops starting this September are now open for booking on their website!

     

    Whether you prefer face-to-face learning across the county or the flexibility of online options, there’s something for everyone. Explore a wide range of topics and discover what you’d love to learn this Autumn.

    Visit www.step2skills.org.uk/courses to see the range of tailored and accredited learning on offer, from ESOL courses for speakers of other languages, to digital skills, to a range of skills for work. 

    ________________________________________________________________________________________________

    Spring into a career in Early Years & Education with a Step2Skills Skills Bootcamp

    Did you know, if you complete an Early Years & Education Skills Bootcamp with Step2Skills, they'll support you to apply for jobs and prepare for an interview in the Early Years sector?

    Their next accredited Level 2 Skills Bootcamp will begin on Monday 1st September, with one class weekly from 9am to 2.30pm. In October, another cohort will begin.

    Gain a Level 2 Certificate AND a Paediatric Emergency First Aid Certificate, alongside one-to-one careers advice on the FREE Skills Bootcamp, for Hertfordshire residents.

    In just 16 weeks, you'll have the stepping stones to launch into your new career in childcare, whether that's at a nursery, or working as a childminder. Once working, you could choose to develop your training and complete a full diploma.

    Skills Bootcamps are FREE to the learners and are a great way for employers to grow their own workforce. Skills Bootcamps require commitment and dedication, but they are a fast and efficient way to kickstart your career in a sector that needs YOU!  

    Visit www.step2skills.org.uk/SkillsBootcamps to register your interest today.

    ________________________________________________________________________________________________

    Looking for support into long-term, sustainable work? Gain Employment Support from the Step2Skills team

    Struggling to find work in Hertfordshire due to a challenge or barrier?

    Step2Skills offers a range of employment support programmes and works with a supportive network of local employers across the county.

    One such employer is Samsic UK, where people are at the heart of everything they do. As a Disability Confident Employer, the company is committed to creating inclusive opportunities and supporting individuals of all backgrounds and abilities. Through their partnership with Step2Skills, Samsic actively recruits within local communities to help remove barriers to employment.

    John, who joined Samsic UK in February 2025 through this programme, is one such success story—now a valued member of the cleaning team at Berkhamsted Fire Station.

    “John is an incredibly hardworking member of the team - nothing is ever too much for him.

    Taking the time to support John through his early days has shown just how valuable it is to invest in people. By removing barriers, we’ve not only helped John rebuild his confidence, but also gained a loyal and dedicated team member who delivers service excellence.”

    Katie, Samsic UK.

     

    If you’d like to apply or refer someone to Step2Skills employment support services, please visit their website www.step2skills.org.uk/EmploymentSupport.

     

    New Free Young Carers e-learning module

    📢 Young Carers Are Everyone’s Business – New e-learning Module Now Live 

    To mark Carers Week (9–15th June), Hertfordshire County Council (HCC) has launched a new free, accessible e-learning module to help professionals across Hertfordshire better understand and support young carers. 

    👧 Who Are Young Carers? 

    A young carer is someone under 18 who helps care for someone with a physical illness, mental health condition, disability, or substance misuse issue. 

    Why This Matters 

    The Carers Trust estimates that 1 in 5 school-aged children could be young carers. Yet in Hertfordshire: 

    • The January 2025 School Census
      • Found that 60% of schools reported no known young carers 
      • Identified only 1,483 young carers out of approx. 200,000 pupils 
    • The 2021 Census recorded just 2,525 young carers aged 5–17 

    These figures show many young carers remain hidden and unsupported

    💡 About the Module 

    This 30-minute course helps staff: 

    • Recognise signs a child may be a young carer 
    • Understand the impact of caring on their wellbeing 
    • Know how to signpost to support in Hertfordshire 

    👥 Who Should Complete It? 

    This module is for anyone working with children, families, or vulnerable adults—whether in adult care, libraries, youth services, health or education. Young carers are everyone’s business

    🔗 How to Access 

    Let’s all play our part—complete the e-learning today and help ensure young carers get the support they need to thrive! 

    Workforce Shadowing

    The vision for Families First training and development is to create a skilled, confident and resilient multi-agency workforce that supports whole family working.

    Workforce shadowing provides a great opportunity to find out more about other services, what they do and how they might be able to support you in your work. It also enhances communication across agencies and helps strengthen and develop professional relationships, building local networks.

    If you would like to organise a workforce shadowing placement for either yourself or a team member please complete the form on this page stating the service you would like to shadow and the preferred district and we will match you to a shadowing opportunity. 

    The following services have offered to host shadowing opportunities in either in person or virtually:-

    • Citizens Advice (Broxbourne/St Albans/North Herts)
    • Childcare provision
    • CGL (drug & alcohol support)
    • District Council, ASB Team, Three Rivers
    • District Council, Housing Support, Broxbourne
    • Domestic Abuse Support
    • DSPL (Delivering Special Provision Locally) - All areas
    • Families First Panels Team
    • Family Support Service, Family Centre
    • Herts Mind Network
    • Herts Sports Partnership 
    • Home-Start (Watford & Three Rivers)
    • MIND in Mid Herts
    • ASB Team, District Council, Three Rivers
    • Housing Support, District Council
    • Intensive Family Support Team (IFST)
    • Local School Partnerships
    • Police
    • Public Health Nursing
    • Re-Intergration, Virtual School
    • Schools Early Years Provision 
    • Specialist Adolescent Services Hertfordshire (SASH)
    • Services for Young People
    • Supporting Families Practice Team

    Additionally, if you would like to add your service to the above list, again please email us with your contact details, service and district.

    Familesfirst.support@hertfordshire.gov.uk 

    Please take a look at the page, bookmark and share with teams, where appropriate.

    Workforce development (hertfordshire.gov.uk)

    My Teen Brain Online Training - 16th September

    Strategic Partnerships Commissioning are pleased to announce that there are still spaces available on the My Teen Brain Online Training course on Tuesday 16th September 2025. Please can I ask that you share the below information in your newsletters, training bulletins and with your colleagues and partners.  

     

    My Teen brain is a FREE 1-day CPD course, from 10am – 3pm for Hertfordshire practitioners working with parents of teenagers and/or working with teenagers or young people in Hertfordshire. It provides an opportunity to understand teenage brain development and the adolescent developmental process and consider both risk and resilience. It includes ideas and strategies for professionals working with teenagers and their parents to help them cope with challenging feelings and behaviour and to support young people in an emotionally healthy context. The day brings together the latest understanding from neuroscience and developmental psychology and the principles of The Nurturing Programme from The Centre For Emotional Health.

    Please find below the booking link for you to reserve your place on to the first Autumn term course.  This training is a very popular and is beneficial to all practitioners who work with Hertfordshire children and families. 

    If you are interested in booking on to the course, please ensure that you ONLY reserve your place if you have the capacity to attend the training on your preferred day and for the entire duration of the session, from 10am – 3pm.

    Tuesday 16th September - My Teen Brain Online Training | Hertfordshire County Council

    If you would like further information about the course or alternative dates, please email CSStrategic.Partnerships@hertfordshire.gov.uk

     

    My Baby's Brain Training

    For: Professionals offering universal early years support (e.g. Health Visitors, Midwives, Family Centre staff & library staff)

    You’ll learn:

    • Introduction to the Five to Thrive model
    • Understanding trauma and how everyday interactions support recovery

    Date:

    🎯 Targeted My Baby's Brain Training

    For: Professionals supporting vulnerable families (e.g. Family Safeguarding, Specialist Services, specialist midwifery)

    You’ll learn:

    • The importance of attachment and how early adversity can lead to developmental trauma
    • Introduction to the Five to Thrive model for promoting secure relationships
    • The impact of trauma and principles of trauma-informed practice
    • Opportunities for reflection on practitioner vulnerability when working with traumatised individuals

    Date:

    • 📅 Thursday 2 October 2025, 9:30am–3:00pm

     

    💻 Delivered via Zoom
    🎥 Interactive format – camera & mic encouraged
    📄 Materials sent 48 hours before the session
    📜 Certificate on completion

     

    Money Advice Programme - Autum 2025

    You can now download and view the Money Advice Unit Training Programme and booking form for AUTUMN 2025.

    All the courses are free of charge but please note, we will only accept bookings from organisations in Hertfordshire. Due to demand, we only allow a maximum of two participants from each organisation per course.

    If you want to book for more than one person, please complete a separate booking form for each person.

    Once you return the completed booking form(s) to us, the attendees will receive a booking confirmation email within 5 working days. Please check your junk folder as sometimes our emails go to the junk folder straight away.

     

    Difference we're making

    Community Fun Day Brings Brook Meadow Park to Life

    On 7th August, Clarion Futures’ JobsPlus programme proudly sponsored a vibrant Community Fun Day at Brook Meadow Park. The event was organised by our dedicated team of Community Champions; local residents committed to making a difference.

    The afternoon saw over 300 residents come together, joined by community organisations and local businesses, for a day filled with activities, connection and fun in the sun.

    One parent shared:
    "Attending the Family Fun Day was great for the family! The kids had a good time with all the activities, and it was nice to see the community come together. We can't wait for the next one!"

    About JobsPlus

    JobsPlus is a community-led pilot programme delivered by Clarion Futures, currently operating from Windsor Hall in Borehamwood every Wednesday and Thursday. The initiative supports residents living in WD6 through a wide range of services, including:

    • One to one Employment Support
    • Training Opportunities
    • Tailored Advice and Guidance
    • Digital Inclusion, Money Guidance & Financial Assistance
    • Health & Wellbeing Support
    • Community Engagement Activities

    We’re passionate about working with local partners, businesses, and residents to deliver a range of services that truly benefit the community. Our programme is strengthened by collaboration with Clarion’s wider network—including Digital Champions, Money Advisors, Neighbourhood Officers, Caretakers, Resident Involvement, and Communities staff.

    Download the leaflet here

    For more information, contact us at jobsplus@clarionhg.com.

    Families First - Performance Data Report

    You may be interested to view our Families First Performance Data report for the period July 2024 - June 2025.

    The report looks at Families First Assessments that took place within the period and highlights the presenting needs and outcomes broken down by district along with information about other support for families.

     

    Families First Case Studies

    Following on from a programme of Celebrating Excellence in Early Help sessions run in Children’s Services, which aimed to highlight the Families First approach and also included contributions from some of our partners, we are sharing some of the recent case below:

    Case Study 1 - Intensive Family Support / Local Borough Council

    Scene Setting

    The Intensive Family Support team (IFST) began supporting this family of nine in Spring 2021.

    As support got underway the third youngest child Tia* was diagnosed with a terminal brain tumour and the family are struggling coming to terms with Tia’s diagnosis and her life expectancy of one year. Tia is 11 years old.

    On learning of Tia’s prognosis and following discussion with Keech Hospice an Occupational Therapist (OT) appointment was arranged for the family’s home. This assessment identified that the three-bedroom home was not suitable for end-of-life care and was not suitable for adaptation as the access was too narrow and steep for a ramp.

    The Family Intervention Worker (FIW) made contact with the local Borough Council’s Aids and Adaptions Team for support.

    READ MORE


    Case Study 2 - Families First Assessment

    Scene Setting

    This case study provides some insight into the journey of Fran* and her family. Fran is an eight year old girl who worries about her mum, she knows mum is different when she is with her drinking friends. Fran’s Mum has a diagnosis of unstable personality disorder and has previously used drugs and alcohol as coping strategies, she has been in a cycle of poor mental health and whilst their wider family network have been supporting Fran and her mother they sought out some external support via a Families First Assessment.

    READ MORE


    Case Study 3 - Employment Adviser/IFST

    Scene Setting:

    This case study provides some insight into the support provided to Sanz* from one of our Employment Advisers. Our Intensive Family Support Teams include Employment Advisers who provide tailored support in areas such as employability; taking time to understand skills and experiences, any barriers or challenges preventing employment, identification of any training to support employability, preparation of supporting statements and CVs and job search support, including mock interviews.

    Our Advisers can also provide guidance on how to navigate the benefits system, including benefit entitlements and claims, as well as how changes in circumstances impact benefits.

    They work in parallel with Family Intervention Workers. This case study summarises support given to Sanz, the mother, to support with employability and benefits.

     READ MORE

    Case Study 4 - Local Schools Partnership

    Case Study 5 

    This case study follows a mum who suffers from depression and anxiety. She was distrusting of professionals due to a negative experience with Children's Services in another local authority. Dad had recently moved out of the family home so she cares for her three children alone. Read more about the support the family received and the tools mum now takes forward in her parenting skills.

    READ MORE 


    Please share anonymised case studies highlighting how early help and partnership working has provided support to local families with us at familiesfirst.support@hertfordshire.gov.uk. Please ensure you have consent from the family.

    Who's who

    Who's Who in Supporting Families

    Supporting Families Team

    Head of Supporting Families: Karen Dorney

    Service Managers:

    Lauren Penrose - Service Manager, IFST and Participation Team

    Sue Chapman - Service Manager, Families First Panels, Practice Team, Father Inclusive Practice, Young Carers & Safe Space

    Chris OConnor - Service Manager, Development Team

    Simon Gentry – Services Manager, Performance & Improvement (Early Help data)

    Intensive Family Support Teams

    The Intensive Family Support teams (IFST) work with families with multiple and complex needs who would benefit from intensive support.

    Find Contacts here:- Intensive Family Support Teams (hertfordshire.gov.uk)

    Families First Coordinators - How can they support you locally?

    As your local Senior and Families First Coordinators, we can offer support in all areas of the Families First Assessment. Please contact us if you are experiencing any difficulties or require further advice and guidance.  We can support you with challenges including:

    Speak to someone (hertfordshire.gov.uk)

    Development Team

    To contact the Supporting Families Development team email familiesfirst.support@hertfordshire.gov.uk

    Local area news

    Local News

    Updates from the local districts

    Please use this page to promote any local events or webinars. Please send an email with the subject: FF News - Local News page with a link to your event and short description to familiesfirst.support@hertfordshire.gov.uk


    Broxbourne & East Herts

    • Volunteering Fair: Broxbourne Council, working with Communities 1st and the Broxbourne Alliance Primary Care Network, are organising a Volunteering Fair which will be held at The Spotlight in Hoddesdon on Monday 13 October from 7pm to 9pm. This event gives local organisations the opportunity to showcase the work they do in the Broxbourne community as well as promote their current volunteering opportunities.

      Organisations must pre-register to have a stall at https://www.communities1st.org.uk/VolunteersFair/Broxbourne

    • Active Local Waltham Cross Steering Group : We had a successful first Steering Group in July with 26 people around the table with some really positive discussions. Please find the link below to the website with some relevant documents that we discussed at the meeting. We are still analysing the data captured from organisations at the group and will share that in due course. If you couldn't make the meeting and would like to add your suggestions and feedback then please see the attached discussion form (WX Steering Group Handout), complete and send back to me. We'd welcome everyone's input to build the project further. 

      Test & Learn Governance Flowchart 

      Active Local Supported Places Test & Learn Application Form 

      Active Local Supported Places - Briefing

      Click here to access these documents



    • Mens group: "Mens Collective" A talking group for men focusing on communication with families and at work but also a safe space for men to talk freely and be heard. 6.30-8pm 2nd and 4th Thursday of the month at the Community Alliance Building, Fore Street, Hertford. Download the poster

      Broxbourne Council has produced a simple Cost of Living guide for residents - Download the latest Cost of Living Directory
    • Lots of really useful links for information on support for the cost of living is available on the Citizens  Advice East Herts website https://citizensadviceeastherts.org.uk/ from Energy saving tips, Cost of Living payments, and Fuel bills. Also download the Citizens Advice leaflet which gives times/dates of their drop-in 

    • Services for Young People (SfYP) youth work projects enable young people to develop their personal and social skills and increase their confidence, self-esteem and resilience. Get details of SfYP projects and information, advice and support services in your area here:

    SfYP East Herts Team projects
    SfYP Broxbourne Team projects

    • The ParkPlay in Cedars Park, Cheshunt on Saturday morning offers a fantastic opportunity for families to engage in two hours of free community play, while remaining active and spending quality time with their loved ones. Additionally, it provides an excellent opportunity to connect with the local community.
       

    St Albans & Dacorum

    • Mens Group Drop In - In Person:
    • Our Intensive Family Support Team (IFST) for Dacorum and St. Albans are facilitating a group for dads and male carers. This men’s group is a space for male role models in children’s lives to come together and have a positive outlet for concerns and to share their thoughts with other men.

      It will run on the first Monday of each month from 6.00 – 7.30pm at the IFST office, Dacorum & St. Albans, Greenhill Site, Tenzing Road, Hemel Hempstead HP2 4HS (email: Kingsley.Davis@hertfordshire.gov.uk)

      • This group is a drop in and is not a course that way anyone can pop in on a monthly basis
      • We are tapping into staff resources and will have a topic to discuss every month including support with challenging behaviour, Internet safety, parenting challenges and the Parenting when Separated Programme, domestic abuse from a male perspective including male and female perpetrators and understanding the LGBTQ+ community
      • This is a safe space for men to come together in a positive and supportive way

      Dates for 2025

       October  6, November 3, December 1

    • Book your place here:- MRProgramme Referral

    • You can read the latest DSPL8 newsletter here

    • Services for Young People (SfYP) youth work projects enable young people to develop their personal and social skills and increase their confidence, self-esteem and resilience. Get details of SfYP projects and information, advice and support services in your area here:

    SfYP St Albans Team projects

    SfYP Dacorum Team projects


      North Herts & Stevenage

      • Family Centre Service are running Parent Cafes, where local families can meet the team and other local families and find out about workshops, play activities and get information, advice and guidance.  Sessions for North Herts are at Woolmer Green Village Hall 10:00 - 11:30 on 23/9/2025.

      • The ParkPlay in Jackmans Park, Letchworth on Saturday morning offers a fantastic opportunity for families to engage in two hours of free community play, while remaining active and spending quality time with their loved ones. Additionally, it provides an excellent opportunity to connect with the local community 
      • No More Service is a youth service in Stevenage and North Herts, which offers support to young people aged 11-21 across Hertfordshire to address the impact alcohol, substance misuse and/or offending have on all areas of a client’s life and help them develop practical solutions to address these. Clients have to fulfil at least three of the relevant criteria to be accepted onto the Service, find out more here and download the referral form here.

      • Services for Young People (SfYP) youth work projects enable young people to develop their personal and social skills and increase their confidence, self-esteem and resilience. Get details of SfYP projects and information, advice and support services in your area here:
      • One of Hertfordshire Fire & Rescue's many community and youth engagement activities is their established Fire Cadet Programme aimed at young people aged 14-17 years and is free of charge to join.

        Fire Cadets participate in practical and theoretical fire and rescue service activities, including hose drills, breathing apparatus procedures and fire safety awareness sessions. The scheme teaches young people essential life skills such as self-discipline, confidence and leadership.

        We are currently recruiting for the new academic year (September 2025 intake) at our Royston Cadet unit based at the Royston Fire Station, Baldock Streeton, Royston, SG8 5BD, Wednesday evenings from 6.30pm – 8.30pm.

        I have attached an information leaflet for any of your students who maybe interested in joining. There is an online application form on our service webpage which interested parents or children can complete Children and young people | Hertfordshire County Council


      Welwyn Hatfield

      • Herts Summer Parks

      • GALLERIA PROUD TO SUPPORT DRIVING AID TO UKRAINE

        The Galleria, Hatfield is honoured to be partnering with Driving Aid to Ukraine, a not-for-profit organisation that helps deliver UK aid directly to Ukraine's borders.

         Established charities often find it challenging to deliver and operate within conflict zones, so the organisation helps fill that gap, and The Galleria is proudly supplying storage for the donations they have received.

         44 pallets are currently being stored at The Galleria. These predominantly contain children's clothing which will be distributed to orphanages, IDP individual families, children's hospitals, and care centres.

        There is also 5 tons of disinfectant which will be distributed to hospitals, rehab units and IDP centres, with further medical equipment on its way.

        13 million Ukrainians (30% of the population) are displaced; many have lost everything, including loved ones. There is an increase in single-parent families and orphans, so raising funds to pay for fuel to transport aid is a priority.

        There are number of ways that support can be provided to Driving Aid to Ukraine. To donate to directly cover transport costs please visit https://drivingaidtoukraine.org/donate-now.

        The organisation is also currently requiring volunteers with experience in gaining corporate donations, grant writing and general fundraising. If interested, please contact Michael at m.p.byrne1@icloud.com.

         Anthony Greener, Retail Manager at The Galleria said “We are delighted that we are able to support Driving Aid to Ukraine by providing them with the storage they require. The work they are doing to coordinate donations being delivered to Ukraine is invaluable.”

         For more information about the organisation and how you can help, please visit https://drivingaidtoukraine.org/ 

      • Services for Young People (SfYP) youth work projects enable young people to develop their personal and social skills and increase their confidence, self-esteem and resilience. Get details of SfYP projects and information, advice and support services in your area here:

      • Caudwell Youth Referrals : Caudwell Youth mentors at-risk young people aged 11-24 years into new futures.  They have openings for referrals in Welwyn/Hatfield areas.  Parents and young people, as well as professionals can refer/self-refer if required.

        Caudwell Youth -  Please complete the online form. Application Form - Caudwell Youth 

        • Please remember to create a unique username for each young person you refer
        • Add the young person's details not your own (it will feel like it’s asking for yours)
        • Add as much risk information as possible 
        • Please complete all relevant questions

         Each new referral will be triaged and placed on a short waiting list, before being assigned to a member of the team, if we require more information, the Area manager will contact you before we accept the referral. 

        If you have any questions, please get in touch. 


      Watford, Three Rivers Hertsmere

      • Mission Impossible : Our employability training programme is for young people age 18-25 with learning disabilities. We run a Supported Internship programme in Chorleywood and are currently recruiting for September 2025.

        Our mission is to provide the training and support that young, learning disabled people need, to gain paid employment and work with employers to help them create an inclusive workplace in which our graduates can thrive.   Together with our employment partners & local community, we are changing the lives of those with learning disabilities, one person at a time, creating a more inclusive workforce for all.  To date over 90% of our graduates have secured paid employment after completing their years employability training course at Mission EmployAble’s training centre at Cafe on The Common.  

      • Find out more about Home-Start in Watford, Three Rivers & Hertsmere -
      • Services for Young People (SfYP) youth work projects enable young people to develop their personal and social skills and increase their confidence, self-esteem and resilience. Get details of SfYP projects and information, advice and support services in your area here: 

      • The ParkPlay in Aycliffe Park, Borehamwood on Saturday morning offers a fantastic opportunity for families to engage in two hours of free community play, while remaining active and spending quality time with their loved ones. Additionally, it provides an excellent opportunity to connect with the local community
      • The Hertfordshire Fire & Rescue Service runs many community and youth engagement activities, one of which is an established Fire Cadet Programme, aimed at young people aged 14-17 years, and is free of charge to join.

        Fire Cadets participate in practical and theoretical fire and rescue service activities, including hose drills, breathing apparatus procedures and fire safety awareness sessions. The scheme teaches young people essential life skills such as self-discipline, confidence and leadership.

        We are currently recruiting for the new academic year (September 2025 intake) at our Watford Cadet Unit, which is based at our Watford Fire Station, WD17 2AG and at our Royston Cadet unit based at Royston Fire Station, SG8 5BD. Both units run on a Wednesday evening from 6.30pm – 8.30pm, term time only.

        There is an online application form on our service webpage which interested parents or children can complete Children and young people | Hertfordshire County Council

        If you have any enquiries about the Cadet Programme or any of the youth engagement activities, please do not hesitate to contact HFRS.youth@hertfordshire.gov.uk

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